Carroll was last seen when a friend dropped her off in the area of Quail Street and First Street in Albany, New York on May 6, 2010. She is from Troy, New York and had to Albany to see her boyfriend. They had been arguing through text messaging. Carroll's boyfriend stated he never saw her that day. Her mother, who lives in Rensselaer, New York, reported her missing.

Carroll reportedly planned to travel to New York City with a friend after she met with her boyfriend, and then return May 9, but there's no indication she ever arrived there. Authorities don't believe she ever made it back to her apartment in Troy, because all of her clothing and jewelry was left there, and she would have taken those things with her. She didn't have a car at the time of her disappearance and depended on others for transportation. Carroll hasn't used her cellular phone since her disappearance; it was last tracked to a location near a friend's home on Marlborough Court in Albany. Her family doesn't believe she would have abandoned her one-year-old daughter.

Both Albany and Rensselaer police are investigating Carroll's disappearance. She is considered to be missing under suspicious circumstances.